Last Update: January 5, 2018
Application of This Policy
What is Personal Information?
Collection of Personal Information
Certain features of the Services require you to first complete a registration process and establish an account ("Account"). In doing so, you will be required to provide basic information such as your first and last name, valid email address and establish a password ("Account Information"). We will retain Account Information and associate it with your Account. You are responsible for updating and maintaining the truth and accuracy of the Personal Information you provide to us relating to your Account.
How to Opt-Out / Withdraw Consent
You can withdraw your consent for the use of your Personal Information at any time by requesting the deletion of your Account or by providing written notice to us of that withdrawal. However, you acknowledge that we may retain Personal Information for audit or archival purposes or as required by applicable federal and provincial laws. You can also review and update your Personal Information through the user features in your Account.If you opted-in to receive marketing communications, but wish to discontinue receiving the same, you may follow the "unsubscribe" instructions included within each e-mail communication. Though you may choose to not receive marketing communications, you cannot opt-out of receiving transactional or Account communications related to the Services that you have requested (e.g. service confirmation e-mails and receipts) or important updates from us from time to time relating to the Services or updates to the legal terms that govern your use of the Website and the Services.
How We Use Your Information
We collect Personal Information by fair and lawful means and limit the collection of Personal Information to what is necessary for the purpose for which it was collected. You acknowledge that we may use Personal Information that you voluntarily disclose to us to:
- process your transactions;
- respond to your request for products or services offered through the Website;
- enhance products or services to better suit your needs; and
- notify you about products, services, and other opportunities we think will be of interest to you, at all times in compliance with applicable laws.
Disclosure of Your Personal Information
- we may disclose your Personal Information with your prior consent;
- we may be required by law to disclose Personal Information without your consent in the event of emergency situations or when required by government or other legal authority;
Retention of Personal Information
Safeguards We Have in Place
We store and process your Personal Information on our servers in Canada as well other jurisdictions in which our Website and Services’ technology platform resides. Accordingly, your data may be available to government bodies or their agencies in Canada as well other jurisdictions under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information. We employ reasonable managerial and technical measures to ensure that your Personal Information is secure. Notwithstanding the forgoing, we cannot guarantee that our security measures will prevent our computers from being illegally accessed, and the data on them stolen or altered. We assume no liability or responsibility to you or to any third party arising out of any loss, misuse, destruction, or alteration of your Personal Information.
Collection of Non-Personal Information
(a) Google Inc. ("Google"): Google AdWords is a remarketing service provided by Google. You may opt-out of Google Analytics for Display Advertising and customize Google’s Display Network ads by visiting Google’s Ads Setting page. Google also recommends installing the Google Analytics Opt-Out Browser Add-On. This service provided by Google allows visitors to prevent their data from being collected and used by Google Analytics.
(b) Facebook, Inc. ("Facebook"): We may use Facebook’s advertising services from time to time. You can opt-out of interest-based advertising from Facebook by visiting their website.
We provide payment processors with the minimal set of personal and billing information required to process your payment and minimize fraudulent payment risk. You acknowledge and agree that we make no representation, warranty, covenant, or claim regarding, and we expressly disclaim and deny any responsibility or liability for, the privacy practices in regard to any Personal Information that we disclose on your behalf or you provide to these providers directly or any other party in relation to purchasing a product or service from our Website. When payment is made by credit card, credit card information, including the card number, expiry date and security code, are securely collected by us and passed directly to payment processors over a secure socket layer. Credit card data is not retained by us in any form.
We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you.